FAQs
I need to change/update my address
If you would need to change/update your address, you will see an "Change / Update Address" button on your Order Confirmation Page and on your Order Confirmation Email.
I need to cancel or edit items in my order
You can cancel/edit your order within an hour after purchase. To cancel/edit items to your current order, we will need to cancel and refund the original order. Log into your order page and click on...
ORDERS NOT PROTECTED WITH ROUTE Please take the following photos for us to claim a missing/wrong item in your order and submit a claim here If the shipping box was tampered with... take a photo o...
We are committed to the quality and craftsmanship of our pieces. If you've experienced any issues with a product we're here to help! All requests including International orders please submit here...
I forgot to apply my discount code to my order
Email hello@amyojewelry.com with the Order number in the subject. Include the discount you forgot to apply in your email and we will apply the discount to your order. **Please note only one discoun...