FAQs
What is Route? Route Protect is a package protection solution that helps cover you in the event that your order gets lost, stolen, or damaged while in transit. We know how frustrating it is to hav...
If you have not received your package PAST the days stated in our delivery days chart, Email us at hello@amyojewelry.com. If you need this urgently, you must place a new order with FedEx 2-Day E...
Tracking for Standard International Packages
Standard Shipping takes 12-16 business day for international orders. Unfortunately in order to keep international shipping costs low, the postal carrier does not provide up-to-date tracking. Howeve...
My tracking says delivered, but cannot find my package
For Route Insured Orders If you purchased Route or were automatically covered by us, you will need to file a claim for your Lost, Stolen and Damaged Order here. You will need your store order numbe...