Returns & Exchanges
**Due to COVID19, We have extended our 14 day return policy to 30 days.Please note we need to receive your returned piece back at our studio by the end of these 30 days.** Please make sure that all items are in its original packaging... kindly note that Amy O has the right to deny a return should it show signs of wear.
We understand pieces may not work out for you and that's okay. When returning...
- All Items (excluding made-to-order pieces) must be unworn and in its original packaging.
- Must arrive no later than 14 days (International orders - 30 days) after the delivery date. Returns that arrive at our studio after the time frame will not be accepted and will be returned back to you.
- At this time we only offer returns and exchanges for U.S. orders.
Amy O. RETURNS
Order # AOJ____
231 West 29th Street #1207
New York, New York 10001
Refunds will be issued within 3-5 days after we receive your package. A $6 restocking fee will be deducted from your return amount.
Please note your original shipping fee and any duties and taxes incurred upon original delivery are not refundable.
An exchange can be made within 14 (Now extended to 30 days) upon delivery date. If you would like to exchange, go to the returns/exchange portal and submit your exchange. Return your item(s) with the return label. Once we receive it, we will process your exchange. If there is an outstanding balance, it must be paid in order for your exchange to be sent out.
Wrong Item or Damaged Item
Amy O. will pay for shipping returns for damaged or incorrect items received. Please email firstname.lastname@example.org to receive a shipping pre-label and write the subject as "Amyojewelry.com Return Damaged Item/Wrong Item, Order #AOJ____".
Please allow approximately 1-2 weeks for processing. You will receive an email notification when your return has been processed (be sure to check your spam folder).
If you have additional questions, please reach out to us at email@example.com for assistance.