Returns

We understand pieces may not work out for you and that’s okay. We currently offer free returns on US orders. Items must be returned in its original packaging and arrive no later than 14 days (for International orders - 30 days) after the delivery date. Returns that arrive at our studio after 14 days (International orders - 30 days) will not be accepted. Returns do not apply to any custom/ made-to-order pieces.

When sending your piece back, please fill out the return/exchange form included in your order and have the item placed in its original packaging.

US Returns Process:

  • Please use this link to receive your prepaid shipping label

International Returns:

  • Please address all returns to:
  • Amy O. Jewelry RETURNS
  • Order # AOJ____
  • 38 West 31st #147
  • New York, New York 10001
Refunds

Refunds will be issued within 2-3 days after we receive your package. A $3 restocking fee will be deducted from your return amount.

If you have additional questions, please reach out to us at service@amyojewelry.com for assistance.

Exchanges

You must return your order within 14 days upon delivery date (see return instructions) and place a new order.

If you have additional questions, please reach out to us at service@amyojewelry.com for assistance.

Non-Qualifying Orders

Custom-Made/ made to order items, including headpieces, body chains, and most necklaces (noted in the description) are all handmade to order and cannot be returned.

Wrong Item or Damaged Item

Amy O. will pay for shipping returns for damaged or incorrect items received. Please email service@amyojewelry.com to receive a shipping pre-label and write the subject as "Amyojewelry.com Return Damaged Item/Wrong Item, Order #AOJ____".

Please allow approximately 2–3 weeks for processing. Additional processing delays may occur. You will receive an email notification when your return has been processed (be sure to check your spam folder).