RETURNS & EXCHANGES – AMY O. Jewelry
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RETURNS & EXCHANGES

RETURNS

All merchandise—with the exception of made-to-order/custom-made items—may be returned within 21 days of delivery date. Returns must be unworn and in the same condition packaging as it was sent. We recommend that you use your own trackable and insured shipping method. Please mail your return to the following address

Amy O. Jewelry RETURNS
Order # AOJ____
38 West 31st #147
New York, New York 10001


WRONG ITEM or DAMAGED ITEM
Amy O. will pay for the returning shipping if the wrong item was sent or if the item was received damaged. Please email service@amyojewelry.com to receive a shipping pre-label and write the subject as "Amyojewelry.com Return Damaged Item/Wrong Item, Order #AOJ____".

Please allow approximately 2–3 weeks for processing. Additional processing delays may occur. You will receive an email notification when your return has been processed (be sure to check your spam folder).

 

EXCHANGES

You may exchange items within 21 days of your order. Before sending, on the order invoice please indicate what size/item you are exchanging for and mail your return to the following address

Amy O. Jewelry EXCHANGES
Order # AOJ____
38 West 31st #147
New York, New York 10001

Shipping charges do apply to exchanges and are your responsibility to pay.