RETURNS & EXCHANGES – AMY O. Jewelry
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RETURNS & EXCHANGES

RETURNS

For a full refund, your return must arrive at our studio no later than 21 days after the delivery date and the piece must be in its original packaging. Returns that arrive at our studio after 21 days will not be accepted. Returns do not apply to any custom/ made-to-order pieces.

Please note if you are international, it could take up to 14 days for items to be received at our showroom. Items do not qualify for a return if they are received by us after the 21-day time frame.

You are welcome to use the shipping method of your choice to return your merchandise. We are not responsible for lost return packages, so please take note of the tracking number.

When sending your piece back, please fill out the return/exchange form included in your order and have the item placed in its original packaging. 

Please address all returns to:

Amy O. Jewelry RETURNS
Order # AOJ____
38 West 31st #147
New York, New York 10001
 

If you have additional questions, please reach out to us at service@amyojewelry.com for assistance. 

 

NON-QUALIFYING ORDERS

Custom-Made/ made to order items, including headpieces, body chains, and most necklaces (noted in the description) are all handmade to order and cannot be returned.

 

WRONG ITEM or DAMAGED ITEM

Amy O. will pay for shipping returns for damaged or incorrect items received. Please email service@amyojewelry.com to receive a shipping pre-label and write the subject as "Amyojewelry.com Return Damaged Item/Wrong Item, Order #AOJ____".

Please allow approximately 2–3 weeks for processing. Additional processing delays may occur. You will receive an email notification when your return has been processed (be sure to check your spam folder).

 

EXCHANGES

Please contact us at service@amyojewelry.com within 7 days of receiving your order to ensure exchange. Once approved, we must have your merchandise returned to our studio within 21 days of the customer receiving their order. Before sending, please indicate on the order invoice what item and size you are exchanging for.

Please address all Exchanges to:

Amy O. Jewelry EXCHANGES

Order # AOJ____
38 West 31st #147
New York, New York 10001

Shipping charges do apply for exchanges.

If you have additional questions, please reach out to us at service@amyojewelry.com for assistance.