Orders

• I need to change/update my address

  If you would need to change/update your address, you will see an "Change / Update Address" button on your Order Confirmation Page and on your Order Confirmation Email.

  

• I need to cancel or edit items in my order

  You can cancel/edit your order within 12 hours since order was placed. To cancel/edit items to your current order, we will need to cancel and refund the original order. Then we load your shopping cart with all the original items.

  There are 3 places you can cancel/edit your order. You can do so on the Order Confirmation Page, Account Details and on your Order Confirmation Email (Bottom of the Email).

   

  

   

  

• I received the wrong or damaged item

  Go to amyojewelry.com/returns, if any of these reasons apply to your exchange:

  1. Received Wrong item: Choose Exchange
  2. Damaged: Choose Warranty
• I am missing an item from my order
  Check your order slip to see if the item quantity is not "0". If the item is "0" your item is on back order. If there is a quantity in your order slip go to amyojewelry.com/returns and choose Warranty.
• I forgot to apply my discount code to my order

  Email hello@amyojewelry.com with the Order number in the subject. Include the discount you forgot to apply in your email and we will apply the discount to your order. **Please note only one discount code may be applied per order.

Shipping

• Do you ship internationally?

  Yes we do! Check out our Shipping page for more information.

• Return to Sender/Package refusal

  Your shipping address was insufficient. You must wait for us to receive your package, please email us at hello@amyojewelry.com with your order number and verify your address.

Delivery

• Tracking is not updating
  

   

  If you have not received your package PAST the days stated in our delivery days chart, Email us at hello@amyojewelry.com.

  If you need this urgently, you must place a new order with FedEx 2-Day Express and return your original order once you receive it.

  The average delivery time:

  State	Estimated Delivery Days
  AE	7-9 Days
  AK	4-7 Days
  AL	4-8 Days
  AR	4-6 Days
  AZ	4-6 Days
  CA	4-6 Days
  CO	4-6 Days
  CT	4-6 Days
  DC	4-6 Days
  DE	4-7 Days
  FL	4-6 Days
  GA	4-6 Days
  HI	4-6 Days
  IA	4-6 Days
  ID	4-6 Days
  IL	4-6 Days
  IN	4-6 Days
  KS	4-6 Days
  KY	4-6 Days
  LA	4-8 Days
  MA	4-6 Days
  MD	4-7 Days
  ME	4-6 Days
  MI	4-6 Days
  MN	4-6 Days
  MO	4-6 Days
  MS	4-6 Days
  MT	4-6 Days
  NC	4-6 Days
  ND	4-6 Days
  NE	4-6 Days
  NH	4-6 Days
  NJ	4-6 Days
  NM	4-6 Days
  NV	4-6 Days
  NY	3-6 Days
  OH	4-6 Days
  OK	4-6 Days
  OR	4-6 Days
  PA	4-6 Days
  PR	4-11 Days
  RI	4-6 Days
  SC	4-6 Days
  SD	4-6 Days
  TN	4-6 Days
  TX	4-6 Days
  UT	4-6 Days
  VA	4-7 Days
  VT	4-6 Days
  WA	4-7 Days
  WI	4-8 Days
  WV	4-6 Days
  WY	4-7 Days

• Tracking for Standard International Packages

  Standard Shipping takes 12-16 business day for international orders.

  Unfortunately in order to keep international shipping costs low, the postal carrier does not provide up-to-date tracking. However, you will get notification when your package has reached the destination post office.

  Track here

• My tracking says delivered, but cannot find my package

  For Standard USPS Shipping

  Occasionally packages may show as 'delivered' but could take additional 24 hours (business days).

  Also a lot of times your usual “mailman” is not the person making the delivery and so they may not drop it off at your usual package spot or may deliver to your neighbors house by accident.

  If these are not the case, we strongly recommend contacting USPS ASAP and letting them know the tracking says delivered and that the item has not been delivered.

  Unfortunately, we are not responsible for lost or stolen packages after the packaged was marked as delivered.

  For Fedex Shipping

  Please contact Fedex as soon as possible if you think your package has been lost or stolen. You can file a claim with Fedex customer service:(800)463-3339. Claims are processed within 7 business days and Fedex will follow up via email.

Returns & Exchanges

• What is your current return policy?

  If you want to return an item, you have 30 days (extended 60 days for purchases made from Nov 15, 2021 - Dec 31, 2021) from the shipping confirmation date of your order to do so. Please note we need to receive your returned piece back at our studio by the end of these 30 days. Please make sure that all items are in its original packaging. Kindly note that Amy O has the right to deny a return should it show signs of wear.

  Custom-Made/ made to order items, including headpieces, body chains, and most necklaces (noted in the description) are all handmade to order and cannot be returned. Returns will be processed in 3-5 business days.

  See return instructions

• Can I exchange my item?

  An exchange can be made within 45 days upon delivery date. If you would like to exchange, go to the returns/exchange portal and submit your exchange. Return your item(s) with the return label. Once we receive it, we will process your exchange. A $4.95 exchange fee will be included. If there is an outstanding balance, it must be paid in order for your exchange to be sent out.

• I want to exchange for another size/style but I do not have time to wait for the return to be processed.

  Place a new order and return the original order through the returns portal. We will process the return within 3-5 business days. See return instructions) 

• Why did I not receive the full refund?

  We charge a $7 restocking fee. For those who upgrade shipping, the shipping has been processed, so the shipping amount was deducted from the overall total.

• What if I do not have the exterior original packaging?

  If you no longer have the box or padded envelope your package was shipped in, please make sure to ship it in packaging that will prevent the item from incurring damage during transit. All individual pieces must be returned in the original packaging and manner it was received.

• What if I do not have the original receipt?

  Please print out your order confirmation email and include it with your return. This helps us identify and process your return efficiently.

• Does a back pendant count as a made to order item?

  Back pendants are considered handcrafted and must be returned unworn, in its ORIGINAL packaging with receipt, and in the same condition it was received within 7 days of delivery.