My tracking says delivered, but cannot find my package

For Route Insured Orders

If you purchased Route or were automatically covered by us, you will need to file a claim for your Lost, Stolen and Damaged Order here. You will need your store order number OR Route ID number and the email address that was attached to the order. Claims will be reviewed for approval within 1-2 business days from filing.

• Claims will be reviewed no earlier than 5 calendar days and no later than 15 calendar days from when it was marked delivered
• Please note, orders over $100 USD will require a police report to be filed by the customer before any resolution can occur

For Standard USPS Shipping

Occasionally packages may show as 'delivered' but could take additional 1-2 business days.

Check around your property, with household members or neighbors.

If these are not the case, we strongly recommend contacting USPS ASAP and letting them know the tracking says delivered and that the item has not been delivered.

Unfortunately, we are not responsible for lost or stolen packages after the package was marked as delivered.

For Fedex Shipping

Please contact Fedex as soon as possible if you think your package has been lost or stolen. You can file a claim with Fedex customer service:(800)463-3339. Claims are processed within 7 business days and Fedex will follow up via email.