Refund policy
Returns
If you want to return an item, you have 30 days from the shipping confirmation date of your order to do so. Please make sure that all items are in its original packaging... kindly note that AMYO has the right to deny a return should it show signs of wear.
Please note: Customers who did not purchase Redo Package Protection at checkout may be responsible for return shipping costs and applicable return fees.
We understand pieces may not work out for you and that's okay. When returning...
- All Items (excluding made-to-order pieces) must be unworn and in its original packaging.
- Made-to-order and engraved pieces are not returnable
- Must arrive no later than 30 days (International orders - 45 days) after the delivery date. Returns that arrive after will not be accepted and will be returned back to you. **Please note labels are only valid for 14 days from the day it is issued.**
Return/Exchange Processing Time
Please allow 10-14 business days to process your return.
Please note your original shipping fee and any duties and taxes incurred upon original delivery are not refundable.
Exchanges
An exchange can be made within 30 days upon delivery date. If you would like to exchange, go to the returns/exchange portal and submit your exchange. Return your item(s) with the return label. Once we receive it, we will process your exchange. A $4.95 exchange fee will be included.
- If there is an outstanding balance, it must be paid in order for your exchange to be sent out.
- If the exchange cost less, then it will be issued by store credit.
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International Orders - Final Sale
Due to import tariffs, duties, and customs regulations, all international orders are final sale and cannot be returned or exchanged. Please review your item details and sizing carefully before completing checkout. If you have any questions about a piece, our team is always here to help at hello@amyojewelry.com
Store Credit
You may apply for Store Credit within 30 days upon purchase. Once your item is received, we will issue you a Store Credit Code you can apply at checkout. A one time $6 flat fee will be deducted from your return amount.